Refund & Return Policy

At TAFOST, we take pride in our handcrafted brass fixtures, artisan sinks, and home decor. If your purchase does not meet your expectations, we are here to help. Please review the terms below before requesting a return.

1. Return Eligibility

You may request a return within 30 days of receiving your order. Items must be unused, uninstalled, unaltered, and in their original condition, with all accessories, components, and protective packaging included. Proof of purchase is required.

Please check dimensions, finishes, and compatibility before ordering and inspect your item before installation. Items damaged through installation, misuse, improper care, or normal wear are not eligible for a change-of-mind return.

2. How to Request a Return

1. Contact us through our Contact page within the return period.
2. Include your order number, the item you wish to return, and the reason for your request. For damage, defects, or incorrect items, please include clear photographs of the product and packaging.
3. Wait for our return instructions and the correct return address before sending your item.
4. Pack the item securely and retain your shipping receipt and tracking number.

Please do not send returns to an address shown on the original parcel unless our team confirms that address.

3. Custom and Personalized Items

Items made to your specifications, including personalized designs, custom dimensions, or bespoke finishes, are not eligible for change-of-mind returns once production has begun. This does not affect your rights if an item is faulty, damaged, or does not match the agreed specifications.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item arrives damaged, appears defective, or is incorrect. Keep the product and packaging while we assess the issue. We will work with you to arrange an appropriate solution, which may include a repair, replacement, or refund, as applicable.

Where the issue is our responsibility, we will cover reasonable return shipping costs and provide instructions before you ship the item. Please do not install a visibly damaged or incorrect product.

5. Handcrafted Finishes

Our handcrafted products may show subtle variations in texture, tone, and finish. Unlacquered brass may naturally develop a patina over time. These characteristics are part of the material and craftsmanship when consistent with the product description; they do not affect your rights where a product is defective or materially different from what was described.

6. Return Shipping and Other Charges

For change-of-mind returns, customers are responsible for return shipping costs. Original delivery charges are not refundable unless required by applicable law. For international returns, contact us before shipping so we can provide the appropriate return instructions; customs duties and taxes may need to be reclaimed directly from the relevant authority.

We recommend a tracked shipping service and suitable insurance for valuable items. Please package returns carefully to help prevent damage in transit.

7. Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the credit.

If a returned item is incomplete, used, or damaged, we will explain any effect on eligibility or the refund amount before completing the assessment, subject to applicable law. If your refund has not appeared after the expected processing period, please contact your payment provider and then our team with your order number.

8. Exchanges

If you would like a different size, finish, or product, contact us to discuss availability and return eligibility. An exchange is subject to stock availability; in some cases, a return and a separate order may be required.

9. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will do our best to help before dispatch or the start of custom production. Once an order has shipped, the return process applies. For custom orders already in production, we will explain any available options before agreeing to a cancellation.

10. Your Consumer Rights

This policy does not limit any mandatory rights or remedies available to you under applicable consumer protection laws. Where those rights differ from this policy, the applicable legal requirements take precedence.

Contact Us

For return requests, refund updates, or questions about your order, please use our Contact page and include your order number so we can assist you efficiently.